DISPATCH
We aim to dispatch all orders the next working day. If you need an order delivered on a particular date please e-mail us at info@maidenshop.com and we will try to arrange that.
POSTAGE
Nearly all items are sent via Royal Mail First Class post (proof of postage is obtained for all items sent). Royal Mail’s delivery aim for this service is for delivery the next day after posting. However, there can be circumstances when delivery of an item takes a longer time than this. If you need an item sooner we can dispatch via a faster Royal Mail service. There would be an extra charge for this service payable by the customer. Please telephone us on +44 (0)20 7998 0185 to discuss your requirements and we will advise you of the additional charge payable. Some very large, heavy items may need to be sent via a different carrier than Royal Mail.
INTERNATIONAL ORDERS
Wherever possible we use a Royal Mail international service that can be traced and requires a signature upon delivery, however there may be some occasions where this service is not available or is simply too expensive to use.
We aim to dispatch all international orders the next working day after they are received. Please allow at least a week for international orders to be delivered.
We can send international orders by a faster method such as Fedex or DHL, but there will be an additional cost for this method which is payable by the customer. Please e mail info@maidenshop.com or telephone +44 207 998 0185 to discuss this further.
CANCELLATION
If you wish to cancel an order before it has been dispatched please send an e mail to info@maidenshop.com as quickly as possible and we will cancel the order for you. If the goods have already been dispatched they can still be returned under the terms of our returns policy.
RETURNS
If you wish to return any item that you have purchased online you can do so up to 14 days after you have received the goods. All items must be returned in their original condition with their original packaging (where applicable). Please send all returns to: MAIDEN, 188 Shoreditch High Street, London, E1 6HU
MEASUREMENTS
The measurements listed online are approximate and there may occasionally be small variations between the measurements listed online and the measurement of the item you receive.
AVAILABILITY
We aim to ensure that all stock levels listed online are accurate; however, there may occasionally be a discrepancy between stock listed online and our physical stock.
In the unlikely event that you order an item online which we do not have physical stock of we will refund your money immediately and contact you to let you know when the item will be back in stock.
CONTACT DETAILS
If you have any queries regarding any of the above or want additional information on any of the items featured on our website please do so using the following contact information
MAIDEN
188 Shoreditch High Street
London E1 6HU
United Kingdom
COMPANY DETAILS AND VAT NUMBER
UPSTAIRS, DOWNSTAIRS ENTERPRISES LTD T/A MAIDEN
Registered address:
188 SHOREDITCH HIGH STREET
LONDON
E1 6HU
Company No. 07005199
VAT Number: 977 8692 33